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SUMMARY:
Managing the customer service functions, including cash, cashiers and merchandising.
DUTIES & RESPONSIBILITIES:
HUMAN RESOURCES:
- Ensures cashier/merchandising staff comply with all store policies and operating procedures
- Trains cashiers/merchandisers in job functions
- Provides on-going guidance and instruction
LOSS PREVENTION:
- Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
CUSTOMER SERVICE:
- Ensures store employees present proper image to the public in accordance with Uniform Policy
- Answers inquiries regarding location of product, rainchecks, etc.
- Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
- Promotes the CSI Survey
MERCHANDISING:
- Ensures shelves are clean and organized with proper rotation
- Ensures product displays are set up and taken down as directed by the AFSM/FSM
GENERAL:
- Ensures standards of housekeeping and store image are maintained
- Complies with all Health and Safety requirements
- May be asked to perform clerical and banking duties
- Complies with all store policies and procedures
- Complies with loss prevention policies and procedures and ensures they are executed in the store
- Perform other duties as required including Cashier duties when necessary
QUALIFICATIONS:
- Planning, Judgement and Decision Making
- Independent thinking as it relates to organizing store
- Problem solving is essential to ensure customer satisfaction
EXPERIENCE:
- Computer literate
- Organized
- Efficient time management skills
- Knowledge of products and supplies
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